TEN TIPS FOR TAKING CREDIT APPLICATIONS OVER THE PHONE

TEN TIPS FOR TAKING CREDIT APPLICATIONS OVER THE PHONE With the increase in smartphone use, more of the car transaction process is likely to take place over the phone. That can make compliance with the Fair Credit Reporting Act more difficult. Finance managers want to be sure they protect consumers’ personal information and get their […]

Operating The Best F&I Department Means Never Using The Word Best

OPERATING THE BEST F&I DEPARTMENT MEANS NEVER USING THE WORD BEST Next to, did I get approved?, the second-most commonly asked customer question is, is this the best rate available? Simply put, the word best cannot be used when discussing the installment sale finance charge or lease money factor with a customer. What the F&I […]